Privacy Policy
Last updated: February 3, 2025
Introduction
Athena Networks Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information across our suite of services and products.
Scope of Services
This privacy policy covers all services provided by Athena Networks, including:
- Voice/SIP Trunking Services
- Cloud Hosted PBX
- Internet/Data Services
- Fixed Wireless Solutions
- Network Engineering Consulting
- Custom Software Development
- Platform as a Service (PaaS)
- Transactional Mail Relay
- Artemis Server Monitoring
- Chrome Extensions and Browser Tools
Information We Collect
1. Service Provision Information
- Contact details (name, email, phone number, address)
- Business information (ABN, company name, industry)
- Technical information (IP addresses, network configurations)
- Billing and payment information
- Service usage data and call records (for telecommunications services)
2. Technical Data
- Server performance metrics (through Artemis)
- Network monitoring data
- System logs
- Error reports
- Browser type and version (for web-based services)
3. Communications
- Email correspondence
- Support tickets
- Call recordings (for quality assurance)
- Live chat logs
How We Use Your Information
We use collected information to:
1. Provide and maintain our services
2. Bill for services rendered
3. Monitor and improve service quality
4. Detect and prevent fraud or abuse
5. Comply with legal obligations
6. Provide technical support
7. Send service updates and notifications
Data Storage and Security
Storage Location
All data is stored in secure data centers located in Australia, complying with Australian data sovereignty requirements.
Security Measures
- End-to-end encryption for sensitive data
- Regular security audits
- Access control and authentication
- Firewall and intrusion detection systems
- Regular backup procedures
- Employee security training
Specific Product Policies
Artemis Server Monitoring
- Collects server performance metrics
- Data retained for 30 days by default
- No personal information collected from monitored servers
- Metrics are encrypted in transit and at rest
Chrome Extensions
- No personal data collected or stored
- Download URLs are only processed locally
- No browsing history or user data is tracked
- No analytics or tracking implemented
Transactional Mail Relay
- Email content is processed but not stored
- Delivery logs retained for 30 days
- IP addresses logged for security purposes
- No email content scanning or analysis performed
Data Sharing and Disclosure
We may share your information with:
1. Third-party service providers (with your consent)
2. Law enforcement agencies (when legally required)
3. Emergency services (for 000 access)
4. Regulatory bodies (as required by law)
We do NOT:
- Sell your personal information
- Share data for marketing purposes
- Provide access to unauthorized third parties
Your Rights
You have the right to:
1. Access your personal information
2. Correct inaccurate information
3. Request data deletion (where legally possible)
4. Opt-out of marketing communications
5. File a privacy complaint
Data Retention
- Service data: Retained for 7 years (as required by Australian law)
- Call records: 3 years
- Technical logs: 30 days
- Security footage: 30 days
- Billing information: 7 years
Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of any material changes via email or through our services.
Contact Us
For privacy-related inquiries:
- Email: support@athenanetworks.com.au
- Phone: 1300 409 252
Compliance
We comply with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Telecommunications Act 1997
- GDPR (where applicable)
- Notifiable Data Breaches scheme
Governing Law
This privacy policy is governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.